What I learned last week: The Power of the Personal Touch

In today’s fast-paced retail world, having a reliable sales network is crucial to your success. This past week, the gift and home industry experienced first-hand the value and importance of the local sales representative who not only know the market but also have the agility to navigate unforeseen challenges. During the MarketTime software outage, our local reps have stepped up to the plate and showcased the invaluable benefits of working with a trusted sales partner.

Amidst the chaos caused by the MarketTime outage, Road Runners’ local sales representatives emerged as beacons of reliability and support for our retailers and brands. Here’s how they saved the day:

1. Personalized Service: Unlike online ordering systems, such as Faire, our local reps offer personalized service tailored to each retailers’ unique needs. With a deep understanding of their local market dynamics and individual client preferences, they were still able to provide tailored solutions and recommendations to their retailers.

2. Quick Adaptation: When faced with unexpected hurdles, our reps wasted no time in devising alternative strategies to keep sales operations running smoothly. They swiftly pivoted to alternative communication and sales channels, ensuring minimal disruption for our clients.

3. Keep Calm and Carry On: While the software still is not fully operational, your local rep is! Local independent sales reps are here to help you place your orders. They have all the tools needed make product selection and order writing easy!

This week’s MarketTime outage served as a stark reminder of the inherent vulnerabilities associated with relying solely on online ordering platforms. However, amidst the chaos, Road Runners’ local sales reps were pillars of strength and reliability. They demonstrated the invaluable benefits of working with a trusted human sales partner. Their personalized service, quick adaptation, hands-on support, and unwavering commitment to retailers’ success exemplified the unparalleled advantages of a human-centric approach to sales. You can count on your local independent sales representative to Keep Calm and Carry On.

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